Posted on September 16th, 2010 at 12:47 AM by Wan
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It’s long been recognized that word of mouth is one of the best forms of advertising, and social networking is just an online extension of advertising.  Social networking tools, such as Facebook and Twitter are great for keeping in touch with friends and family.  Once banned from the business world, they are now being allowed or even embraced on many company networks. Some employees use social networking as a quick break from work. According to Shinder (2010, p.1), “Studies have shown that taking short breaks can make workers more productive, and hopping over to your Facebook page for five minutes to check friends’ activities can be a quick and efficient way to “get away” mentally, even if you need to stay physically in place”.

One great example of an organisation using Social Networks is IBM. The social network tool used is called “Beehive”. It look similar like a Facebook but slightly different.  With Beehive, IBM employees is able to express themselves in rich, personalize and customize ways so that their peers in the office could get an expressive image of them. Beehive users can create a profile, submit pictures, submit updates, submit comments, organize events and tag someone’s photos. The user profiles are dynamic that allows changing depending on a user’s activity in submitting content or giving comments. In addition, users can select which information to display at specific location on the page and limit the visibility of their photos and lists to their peers or external social communities. Beehive interface can be seen as in figure 1.  According to Ward (2010), “Over 30,000 people have opted-in, sharing over 40,000 photos in less than a year since Beehive issued its first honey. And it’s still being enhanced”.

Figure 1: Beehive Social Network Application

(Ward, 2010)

The employees in IBM use Beehive to share information among themselves such as collaborating in projects, personal interests, hobbies, projecting skills and experience based on resume and as a portal for knowledge-based centre such as conference presentations.

The benefits of using Beehive are:

  • Employees are willing to share more information inside the organisation instead of public sites because they were less concerned with the ramifications  of sharing process on personal information and opinions.
  • They can expand their market reach globally, widening IBM’s business contacts, create a communication with IBM clients and submit free advertisement.
  • IBM manage to bridge the digital divide and generation gaps among their employees, ranging from ordinary employees to managers and senior level employees.

Meanwhile, the possible pitfalls that could occur are:

  • Slump in productivity.  If every 50 employees in IBM organisation spent 30 minutes on social networking every day of a working week, that would total a cumulative productivity loss of 6,500 hours in one year (GFI, n.d.). Consequently, this could have a high impact on return on investment (ROI) upon measuring the employee’s salary based on each hour costs.
  • IBM could be held liable for failing to protect its employees from viewing illicit or offensive content material and commenting publicly and defaming IBM’s image. Thus, the damage to the IBM’s reputation could both be enormous.

Also, contrary to these findings, I had the opportunity to site visit two broadcasting stations in Australia last month. With reference to the video below, it seems they had spend millions and millions of dollars for their data centre investments, in order to provide rich services to their audiences including Enterprise systems. Most of their equipments are IT-based.  Its captivating to know broadcasters like Channel Nine and SBS, Australia are also using Social Networks. Both, have a RSS feeds, Podcasts and Blogs. Channel Nine is using Micro blogging tool like Twitter to disseminate their information to the community, whilst SBS is using their Facebook and Twitter to interact with their loyal audience.  According to Alexa (2010a,b), SBS website is currently worth $194,998 USD while Channel Nine website is worth $3.9 million USD!  Consequently, they really mean serious businesses as what can be seen on the video below (due to confidentiality, I am not allowed to insert their voice conversations in this video, instead I had replaced it with insightful music background).

Australian Broadcasters from Wan Harris on Vimeo.

When it comes to personal experience, I have used many social networking tools such as Facebook, Twitter, StumbleUpon, YouTube, Vimeo, Slideshare, LinkedIn and many others. For instant, uploading videos, I prefer using Vimeo instead of YouTube as it is less restrictive in submitting content contributions. Uploading video in Vimeo does not depend on time limit, unlike YouTube having a maximum of 10 minutes only. Also, there’s no restriction in adding songs into your video in Vimeo. Unlike YouTube, you’re not allowed to submit video that has a song which does not own by you; thus, breaching the copyright laws and intellectual property rights. YouTube seems to have a built-in software analyzer that scans your video upload before it is being approved. Those who breaches these policies will have their video being removed instantly without prior notice.

Of all the social network sites, I recommend Facebook first and foremost for those serious about group collaboration. Compared to MySpace, Facebook is more of a site for grown-ups; MySpace is more suited for teenagers and preteens. A Facebook group includes the following collaborative features such as recent news, discussion board, uploaded photos and videos, posted web pages and The Wall which is a kind of chat board.  In addition, your group can be Open (public), Closed (description if public, but members have to be approved), or Secret (membership by invitation only).  Unfortunately, Facebook groups do not offer file uploading or sharing.

I am one of those users of LinkedIn. LinkedIn is specifically targeted to people who are going to build business relationships with peers and potential clients.  It can also be used to actively promote ourselves and our businesses. This is effective for those who are self-employed such as freelance consultants, writers and trainers.  Although LinkedIn is useful in building and enhancing my personal branding, I found that there’s a lot of limitation for being a basic subscriber.  There’s no profile organizer, can’t reach networks over 75 millions, no reference searches, no priority in customer service and no expanded network profile views.  Nevertheless, LinkedIn seems useful for us to get notice by others.

In brief, Social Networks have many advantages as it is easy to use, allows to build relationships online and easy communication be it for personal use or office work. Furthermore, personal brands rule on Social Networks.

References:

Alexa (2010a). SBS.COM.AU site info. Retrieved September 15, 2010.

Alexa (2010b). ninemsn.com.au site info. Retrieved September 15, 2010.

DiMicco, J., Millen, D. R., Geyer, W., Dugan, C., Brownholtz, B., Muller, M. (2008). Motivations for Social Networking at Work. Retrieved September 15, 2010.

GFI (n.d.). Social Networking at Work: Thanks, But No Thanks? Retrieved September 15, 2010.

LinkedIn corporation (2010). Compare Account Types. Retrieved September 15, 2010.

Shinder, D. L. (2010). 10 ways to use social networking tools to promote your business. Retrieved September 15, 2010.

Ward, T. (2010). Beehive builds buzz at IBM. Retrieved September 15, 2010.

Posted on September 8th, 2010 at 6:18 AM by Wan
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The term “wiki” comes from the Hawaiian word “wikiwiki,” which means “fast.” The technology is computer-based and can be generally described as a knowledge sharing and creation system that has as its basis a set of Web pages, which can be created and updated on an iterative and collaborative basis, and is in many ways a form of groupware. A wiki is designed to run on the Internet and World Wide Web, uses the HTTP protocol, and resembles traditional Web sites in terms of its underlying structure. Some of the benefits of wikis include the ability to easily create pages (using a simplified form of HTML or basic HTML) and the ability for a document to be authored collaboratively and collectively. In particular, simplicity is the key to wikis, and wiki pages have been designed to be easy to create, (simpler than the process of creating standard Web pages). One of the better-known examples of a wiki is Wikipedia, which is an online encyclopedia with entries authored and edited by different persons worldwide, and in several different languages as well. In essence, it is an online information resource that is authored by interested and knowledgeable persons from around the world (Wikipedia, 2010).

Wagner (2004) developed a set of design principles that relate to wikis. These are the principles of open, incremental, organic, mundane, universal, overt, unified, precise, tolerant, observable, and convergent wikis. Open means that anyone can edit a wiki, creating an “open source” environment for the sharing of knowledge. Incremental means that new pages can be added, even if they do not yet exist. Organic means that the information can be continuously evolving, as changes and edits are made. Wikis are mundane because they involve the use of a simplified set of essential commands. The design of wikis is also universal, meaning that writing and editing is a “combined” activity, formatting is related to input (overt), page names are not context specific (unified), and pages are generally named with some precision (precise). Wikis should be tolerant of error; activity should be observable by all, and duplications are undesirable and should be deleted (convergent).

Wikis are set up to allow for easy collaboration and more specifically, editing. Rather than passively reading a passage of text or related information (which may include graphics, multimedia, hyperlinks, etc.), a reader of a wiki can also take on the role of a writer, making changes to the text (re-organizing, editing, re-writing, and marking up) at will. In essence, the document is open to changes by a “collaborative community,” which allows for the secondary-oral model in education to be applied. There are a number of software programs that enable the effective creation of wiki pages, including TikiWiki, TWiki, and Pmwiki. These allow for the effective creation, modification/editing, and management of wikis, including creating pages, creating links, formatting, and feature modules (discussion forums, photo pages, download areas, etc.) (Chawner & Lewis, 2006). According to Gartner (2010, p.50), the market penetration of using a wiki is 20% to 50% of target audience which has an early mainstream maturity that would be adopted 2 to 5 years period as shown in figure 1.


(Gartner, 2010)

IBM is one of the giant organisation using a wiki to share knowledge information and expertise on topics of special interest to its community. By using its Enterprise 2.0 application called developerWorks, IBM brings together its technology and solutions into a fully integrated portal. Consequently, IBM’s customers can find information about IBM products and uses these products themselves in their own environment. There is a wide range of information within developerWorks, everything from product documentation to articles, blogs and services showing the usage of new features and customization of products in compelling new ways.

My developerWorks: Wiki

(IBM, 2010)

The interesting thing about developerWorks is that it is powered by the readers of the site itself. This has always been one of the major advantage; where most of the content and how-to articles are written by the same people learning new ideas and features. The content is easily findable, and an integrated full-featured search enables them to quickly narrow down to the content they’re looking for to be successful in their project (Bernal, 2010). developerWorks has been continually evolving to include more social networking capability. A concept called Spaces is also available within the developerWorks community. Recently, it has provided some additional functionality to create professional networking capability called My developerWorks. This greatly enhanced functionality enables users to create new networks and connections with others who share a common interest as well as providing many of the same social networking patterns like blogs, wikis, forum and tagging (Bernal, 2010).


(NB: Sorry guys, you just have to visualize if you don’t understand what the presenter is saying. But I do like its interpretation)

However, one of its pitfalls is difficulty in securing its content especially the confidential data. According to Mills (2010), “Nearly 50% of data breaches were caused by insiders (employee) through data theft due to misuse of access privileges and others. Consequently, it cost $3.8 million USD per year for organisations to handle cybercrime as it is difficult to protect the data without encryption”. This can be seen further as shown in the figure below.

(Mills, 2010)

Other pitfalls that may also occur in developerWorks are such as:

  • Lack of organization and structure, which may result in an unmanageable wiki.
  • Tracking of contributions and modifications can be difficult. As wikis are used to create or maintain formal content (for example, client communications, product descriptions and technical documentation), it may be necessary to introduce additional policies and management controls to ensure appropriate quality and governance.
  • Quality control is needed to deal with the variability of content quality, especially when once-thriving wiki page collections fall into disrepair when abandoned by their main contributors.

I have experience using a wiki myself such as Wikispaces, where I had contributed several great articles and topics related to new media and other technological issues. Most of the time, I use Wiki for discussion/bulletin boards, brainstorming tools and online sketchpads. Meeting planning is another viable application area, in that I can start with a preliminary agenda, from which the other team members (dealing in a group project) can then add their own additions or make modifications or comments. An important application area for wikis has been identified in knowledge management (KM). The use of wikis for knowledge management may allow for an improvement over existing systems and technologies. Currently, with existing KM systems, there does exist a number of bottlenecks relating to knowledge acquisition, namely acquisition latency, narrow bandwidths, knowledge inaccuracy, and “maintenance traps.” Basically, these knowledge acquisition bottlenecks result from a time lag between when the knowledge is created and then distributed. In addition, there are also problems of limited channels of knowledge input, possibilities of erroneous information being received and also the difficulties of maintaining the knowledge base as it grows larger (Wagner, 2006).

We can expect improvements in Wiki in terms of its technical qualities such as ease of implementation and stability, as well as improvements in editing interfaces and graphical quality. These improvements, along with the positive experiences of early adopters, should help gain the interest and confidence of potential users and result in further diffusion of wikis as tools for collaboration. Clearly, I am sure you would agree that the use of this new conversational technology is allowing for the enhancement and continued evolution of new and innovative forms of support for teaching and learning. What do you think?

References:

Bernal, J. (2010). Web 2.0 and Social Networking for the Enterprise: IBM Press Pearson plc

Chawner, B., & Lewis, P. (2006). Wiki wiki webs: New ways to communicate in a Web environment. Information Technology and Libraries, 25(1), 33-43.

Gartner, I. (2010). Hype Cycle for Business Use of Social Software, 2010. Retrieved September 8, 2010, from http://www.gartner.com

Higgins, B. (2005). Corporate Blogging: Is it worth the hype? Retrieved September 8, 2010, from http://www.backbonemedia.com/blogsurvey/45-IBMcasestudy.htm

Mills, E. (2010). Report: Most data breaches tied to organized crime. Retrieved September 8, 2010, from http://news.cnet.com/8301-27080_3-20011871-245.html

IBM (2010). My developerWorks: Wikis. Retrieved September 7, 2010, from https://www.ibm.com/developerworks/mydeveloperworks/wikis/?lang=en

Wagner, C. (2004). Wiki: A technology for conversational knowledge management and group collaboration. Communications of the AIS, 13(2004), 265-289.

Wagner, C. (2006). Breaking the knowledge acquisition bottleneck through conversational knowledge management. Information Management Resources Journal, 19(1), 70-83.

Wikipedia (2010). Wikipedia, the free encyclopedia. Retrieved September 7, 2010, from http://en.wikipedia.org/wiki/Main_Page