Posted on April 13th, 2010 at 8:03 AM by Wan
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Today, users are demanding for application’s ability to integrate both data and services across several platform devices with internet servers act as a backbone.  Having said this, win your way using Spiceworks.  It provides systems management, inventory and service helpdesk application.  It caters for small and medium enterprises, and use it to monitor, manage, inventory and report on organisation’s software and hardware assets.  The beauty of Spiceworks is not only it supports multi-platform machines but other IP addressable devices as well such as routers, VOIP phones, network printers and many others. Users can manage and respond to service tickets using their mobile phones.

It is easy-to-use with comprehensive, system and network management tools provided for free.  Sounds mesmerising! Spiceworks survive mainly from the sponsor’s advertisement embedded on its application.  They allocated 20% of the display screen on the right hand side for advertisements. Nevertheless, it is related to IT field which might be useful in getting relevant IT stuffs.  Unfortunately, antivirus might trigger this as adware viruses due to displayed advertisements which require disabling some firewall settings for it to run smoothly.

A good comparison to Spiceworks would be Salesforce CRM.  Unfortunately, its services are limited to 30-days trial period which requires payment upon continuing its services. Furthermore, most of the mashup APIs are not provided freely.

Spiceworks scan the entire organisation’s network inventory including remote office locations and standby devices through an agent-less scan approach. It uses protocol like WMI, SSH and SNMP to recall the network and get information from all those devices, hardwares, softwares and other drivers.  This can be set automatically to retrieve up-to-date information.  Interestingly, it could also track non-network devices and generate custom, professional-looking reports on all network assets instantaneously. All the data are securely stored on the local network behind the firewall.  Spiceworks community is a big neighbourhood component of embedded collaboration that helps each other to solve problem.

Spiceworks is known as knowledge user community as it gets better based on user’s feedbacks and allows installation of widgets and plug-ins for customization preferences. Consequently, it would be valuable in future as it allows flexibility, expandability, modularity as well as interoperability. Indeed, the mobile device usage provides potential to act as a significant data reporter rather than just data consumer. This data has implicitly or explicitly impacted to the Spiceworks communities. So, what are you waiting for? Spice up your life with Spiceworks!



A Spiceworks Photo Gallery (Require Flash)



REFERENCES:

  • Wikipedia. (2010). Spiceworks. Retrieved April 12, 2010.
  • Spiceworks Inc. (2010). Spiceworks – Free Network Management Software . Retrieved April 12, 2010.
  • YouTube. (2008). Interop 2008 – SpiceWorks. Retrieved April 12, 2010.
  • Admin. (2008). Why I gave up on Spiceworks. Retrieved April 12, 2010.

10 Responses to “ THUMBS-UP FOR SPICEWORKS FOR BEING SOFTWARE ABOVE THE LEVEL OF A SINGLE DEVICE ”

  • [...] This post was mentioned on Twitter by wan harris. wan harris said: Web2.0: THUMBSUP FOR SPICEWORKS FOR BEING SOFTWARE ABOVE THE LEVEL OF A SINGLE DEVICE http://www.darulfaaizin.com/wanharris/?p=200 [...]

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  • Kelly says:

    Hi Wan,

    nice post and Spiceworks is a greate example of “Software above the level of a single device”. It is not just able the users to across multi platform. It is also allow the users use it as the management tool and social community tool. Interesting, its business model is free – different approach to other IT company.

    [WORDPRESS HASHCASH] The poster sent us ’0 which is not a hashcash value.

    • Wan says:

      Yes Kelly it is wonderful to know that there is such a great tool exist that offers IT operators for FREE. I did try using other similar web tools such as Salesforce CRM but nothing beats Spiceworks for now. Most of them offers a short period of time usage such as 30-days after which one has to pay $$$ in order to continue using it. Furthermore, there is a lot of hidden services inside which require additional payment if we decide to use these additional mashups apps. This might be their new strategy of fishing the crowd! Hopefully, Spiceworks would prevail by being the communities’s software.

  • Kelly says:

    Hi Wan,

    nice post and Spiceworks is a greate example of “Software above the level of a single device”. It is not just able the users to across multi platform. It is also allow the users use it as the management tool and social community tool. Interesting, its business model is free – different approach to other IT company.

    [WORDPRESS HASHCASH] The poster sent us ’0 which is not a hashcash value.

  • Kelly says:

    Hi Wan,

    nice post and Spiceworks is a greate example of “Software above the level of a single device”. It is not just able the users to across multi platform. It is also allow the users use it as the management tool and social community tool. Interesting, its business model is free – different approach to other IT company.

    [WORDPRESS HASHCASH] The poster sent us ’0 which is not a hashcash value.

  • Rashidan says:

    that’s an interesting software to venture.. do you any idea about their technical problems since this kind of software I believe needs more resources or requirements.. wonder how it operates in mobile phone?

    [WORDPRESS HASHCASH] The poster sent us ’0 which is not a hashcash value.

    • Wan says:

      To be frank Rashidan, i have not tested it on my mobile phone but i did download the software and tested it on my notebook. Looks mesmerizing with all the services i ever wanted. It’s kinda slow when you first launch it. This might be due to harnessing collective intelligence on the list of equipments available in the network. Perhaps you might want to checkout their Spiceworks community on how to use it on Mobile phone but i guess it’s just use as a way for responding to the ticket being issued when they submitted problems or complaints to the helpdesk.

      I think it would be great if it could somehow check Smartphones resources too. I’ll try to suggest this to them since in spiceworks, users are the co-developers.

  • Rashidan says:

    that’s an interesting software to venture.. do you any idea about their technical problems since this kind of software I believe needs more resources or requirements.. wonder how it operates in mobile phone?

    [WORDPRESS HASHCASH] The poster sent us ’0 which is not a hashcash value.

  • Good topic, I want to add more information about Spiceworks :

    The Spiceworks application is designed to let IT pros manage their networks.. It has grown and expanded to become more of a one-stop application, yet it’s still not headed for the kitchen-sink status of enterprise software.

    Spiceworks has always had a large amount of audience participation in its product. The company’s forums about the product have been very successful. From the beginning, Spiceworks has had its users suggest and vote on new features. Spiceworks is a good example of an agile project that can be driven by customers without a huge amount of one-on-one contact.

    Ref:
    http://blogs.techrepublic.com.com/networking/?p=610

    • Wan says:

      Yes, hashem you are absolutely right about Spiceworks.

      I think it would be very useful especially like my organisation having 5-6 IT support staff while striving to support for 1500+ end users. Could be a nightmare sometimes but i am sure half of the problem could be resolved using Spiceworks. Things like retrieving technical reports on servers, hardwares, operation management, troubleshooting and much more. In the past, i had to use Microsoft Operation manager which is quite hectic and complicate to install and customise in using it. I had to use Fluke network testers to troubleshoot network bandwidth, collision, token ring, ip protocol, etc. Now most of it is being done by Spiceworks.

      Thanks for sharing.

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